May 13, 2015
A workshop held by the Training Development Center (TDC) for members of American University of the Caribbean School of Medicine’s (AUC) Safety & Security team has led to improvements in customer service and communications skills.
AUC’s Safety & Security Department works in partnership with the campus community to reduce opportunities for incidents on campus. The department also provides outreach and education on crimes affecting campus community members.
“The safety and well-being of our campus community is my top priority,” said Gerard Lake, Interim Safety & Security Director. “What our team learned though the TDC workshop will enable us to communicate more effectively and provide an elevated level of service.”
Facilitator, David McGregor, remarked that this was perhaps one of his most engaged, committed and interactive groups he has worked with. During the workshop Peter Schoof, a former Dutch special service officer, also shared his views on security perspectives and responsibilities.
The AUC team was very motivated and committed to learning new skills— skills which would be beneficial when interacting with those who frequent the campus including students, professors and visitors. The realization that in their role as Safety and Security Officers, they are also in an ambassadorial role and often “the face” of AUC, provided a fresh perspective which was embraced by all.